Operations desk / Facebook Messenger

Unified
inbox
control.

Run conversations, leads, labels, saved replies, and approved Utility messages across every connected Facebook Page.

Open your workspace

01

Live operations view

A focused queue for every person who has messaged your Pages.

Unified queueLive

Northside Studio

Appointment confirmed for Thursday

Now

Avery & Co.

Can I update my delivery address?

4m

Field Office

Payment received — thank you

12m
01

One inbox

Every connected Page and customer conversation in one fast queue.

02

Lead context

Labels, private notes, and profiles stay beside each conversation.

03

Fast replies

Saved responses and message history reduce repeat work.

Approved Utility messaging

Updates customers expect. Nothing promotional.

Templates are reviewed by Meta before sending and are intended only for permitted transactional updates.

01

Account updates

Notify customers when account details or status change.

02

Appointments

Send booking confirmations, reminders, and schedule changes.

03

Orders & payments

Share order confirmations, invoices, and payment status.

04

Delivery status

Send dispatch, tracking, and delivery timing updates.

05

Support tickets

Keep customers informed as an open request progresses.

06

Renewals

Give timely notice before a service or subscription expires.

Workflow / 03 steps

From connection to conversation.

  1. 1

    Connect

    Authorize the Facebook Pages you manage.

  2. 2

    Organize

    Label leads and keep context attached.

  3. 3

    Respond

    Reply directly or use an approved Utility template.

Ready for a clearer queue?

Take control of every Messenger conversation.

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